Boosting Connection Performance

From time to time, DaDesktop might give you a heads-up if your connection seems to have a 'latency' (delay) that's too high for decent performance. 
 

If that happens, have a go at the steps below to try and sort out your connection.

What to do

• Plug into an Ethernet connection if you can. If you're stuck with WiFi, run an internet speed test (like speedtest.net) beforehand to see what you're working with.
• Try to set up as close to the wireless access point as possible. Use 5 GHz WiFi instead of 2.4 GHz if you can, as 2.4 GHz often gives slower speeds and cops more interference than the 5 GHz band.
• Turn off or disable any VPNs or proxies before you join the course.
• If you can, disable any security applications that might clash with the network connection, as these can sometimes affect speed, that is, latency.
• Participants might want to have a yarn with their company's IT support for a hand, especially if their network is affected by content or network filtering etc. 
  Whitelisting the following domains can help:
   1.               https://\*.npg.io      (e.g., any host at .npg.io)
   2.               https://dd4t.dadesktop.com
• Try not to do any big downloads or uploads during the course. For example, pause Windows/Mac/Linux updates until the course is over if you can.
• Internet speed should be quicker than: "10 Mbps download & 1 Mbps upload"
   

Get in touch with the team for help via the DD Support chat (the blue icon).

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