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Privacy Policy

DaDesktop is committed to safeguarding the privacy of individuals who utilise our services. This policy outlines the methods we employ to collect and utilise your personal information, along with the safeguards implemented to protect your details.

We only gather and use personal data to the extent required to deliver our services or for the legitimate purposes specified in this privacy policy. It is crucial to recognise that the manner in which data is collected and stored varies significantly depending on the hosting option selected.

NobleProg hosted public server

This environment is hosted within a NobleProg data centre located in the EU, ensuring compliance with GDPR standards. It functions as a shared server for NobleProg clients, with access available to NobleProg staff.

If a server located outside the EU is selected, local regulations may apply. Data belonging to UK-based customers is retained within the UK.

NobleProg hosted private server

This option is hosted within a NobleProg data centre in the EU. It provides a dedicated server exclusively for one organisation, ensuring that no other entity utilises the hardware.

If a server located outside the EU is chosen, local laws may apply.

On-premise server

The server is situated on the organisation's own premises. With the software installed locally, all data remains entirely under the organisation's control.

Data categories

The following categories of data are collected:

User account / personal data

Shared server

Private server

On-premise server
  • Registration of an account is required to access DaDesktop.
  • Upon registration, you will provide personal details such as your name, email address, username, and password.
  • This information is collected as it is essential for granting access to our services and maintaining their security.
  • Your data may be used to communicate with you regarding your account.
  • Account data is retained for the duration of your account's active status.
  • You may cancel your account at any time, at which point your account data will be removed.
  • Clients may choose to manage users themselves or request that NobleProg handle user management.
  • The server can be encrypted to prevent NobleProg from having access.
  • No data is collected or stored.
  • NobleProg has no access.

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • All activity within the Training Room may be monitored by the course instructor, training management, and our technical support team.
  • This monitoring enables us to allocate appropriate data resources, assist with issues, allow instructors and management to track course progress, and ensure compliance with our Terms of Service.
  • The terms of use prohibit users from engaging in personal activities, such as using social media, conducting financial transactions, or performing personal web searches.
  • Data is deleted once the course is confirmed as 'finished'.
  • All collected and stored data is managed by the client.
  • NobleProg has no access.

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop offers an integrated audio/video feature.
  • This feature is delivered through NobleProg infrastructure rather than external software.
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting purposes. No audio data is recorded. These recordings are deleted 14 days after the course concludes. Access to these recordings is restricted to NobleProg administrators with SuperAdmin privileges.
  • All collected and stored data is managed by the client.
  • Course Desktops and Recordings may be recorded (if required) for troubleshooting and other purposes (refer to Shared Server details). These recordings are the client's responsibility and are automatically removed after 14 days due to the auto-delete process.
  • No data is collected or stored.
  • NobleProg has no access.

Record Feature

Shared server

Private server

On-premise server
  • Clients may choose to record the course desktop.
  • If the recording option is used, NobleProg stores the recording, which can be monitored. The account holder determines when it is deleted.
  • If the account is cancelled, all applicable recordings are deleted.
  • Clients may choose to record the course desktop.
  • All data collected or stored is managed by the client.
  • NobleProg has no access.

Technical Support

When you contact us for technical support, you must provide certain personal data, which may include your name, employer, email address, phone number, time zone, and the reason for the support request. We use this support data to resolve your issue and to gain a better understanding of the types of problems our users encounter. All technical support is provided internally within NobleProg.

Contact Us

You can exercise any rights related to your personal data by sending written notice to us via our contact page.

Changes to this policy

We may update this policy periodically by publishing a new version on our website. You should review this page occasionally to ensure you are aware of and agree with any changes to this policy, and to note any significant updates.

Please refer to the Terms of use Dadesktop Public Cloud.