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Privacy Policy

DaDesktop respects the privacy of users of our services throughout New Zealand. This policy sets out how we gather and use your personal information, along with the steps we take to keep your details safe.

We only collect and use your personal info as far as necessary to deliver our services, or for the valid purposes outlined in this privacy policy. It’s worth noting there are big differences in how data gets collected and stored depending on which hosting option you pick.

NobleProg’s public hosted server

This runs in a NobleProg data centre (inside the EU, and is GDPR compliant). It’s a shared server for NobleProg clients and can be accessed by NobleProg.

If you choose a server located outside the EU, local laws may apply. Customer data from the UK stays in the UK.

NobleProg’s private hosted server

This runs in a NobleProg data centre (inside the EU). It’s a dedicated server for a single organisation, so no other organisation shares the hardware.

If you choose a server located outside the EU, local laws may apply.

On-premise server

The server will be located on the organisation’s premises. The software is installed on the server and all data remains completely under that organisation’s control. 

Data categories

These are the data categories we collect:

User account / personal data

Shared server

Private server

On-premise server
  • To access DaDesktop, you’ll need to set up an account.
  • When you create an account, you’ll give us some personal details like your name, email, username, and password.
  • We gather this info to give you access and keep the service secure.
  • We might use your details to get in touch about your account.
  • We keep your account info while your account is active.
  • You can cancel anytime, and if you do, we’ll delete your account data.

 
  • Clients can either manage their users directly or ask NobleProg to handle user management.
  • The server can be encrypted so NobleProg can’t access it.
  • No data is collected or stored.
  • NobleProg has no access at all.

 

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Any activity inside the Training Room may be monitored by the course instructor, training management, and our tech support team.
  • We use this monitoring to allocate the right data resources, help you with any issues, let instructors and management keep an eye on course progress, and make sure everyone sticks to our Terms of Service.
  • The terms of use don’t allow you to carry out personal activities like social media, financial transactions, or personal web searches.
  • The data gets wiped once the course is marked as finished.

 
  • The client manages all data collected and stored.

 
  • NobleProg can’t access any of it.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop includes an integrated audio/video feature.
  • This runs on NobleProg’s own infrastructure, not external software.
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting. No audio gets recorded. These recordings are automatically removed 14 days after the course wraps up. Only NobleProg admins with SuperAdmin rights can see them.
  • The client manages all data collected and stored.
  • Course Desktops and recordings can be captured for troubleshooting and other purposes (like the Shared Server). The client is responsible for these recordings, and they’re automatically deleted after 14 days thanks to the auto-delete process.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients can choose to record the course desktop.
  • If you turn on recording, NobleProg stores the recording and it can be monitored. The account holder decides when it gets removed.
  • When the account is cancelled, all related recordings are deleted.

 
  • Clients can choose to record the course desktop.
  • The client manages all data collected or stored.
  • NobleProg has no access.

Technical Support

When you reach out for technical support, you’ll need to give us some personal info like your name, employer, email, phone number, time zone, and what you need help with. We use that support data to fix your issue and learn about the common problems our users face. All support comes directly from NobleProg.

Contact Us

You can exercise your rights regarding your personal data by getting in touch with us through the contact us page.

Changes to this policy

We might update this policy now and then by posting a new version on our site. We recommend you check back every so often to make sure you’re comfortable with any changes, and to clearly spot any significant updates.

Please refer to Terms of use Dadesktop Public Cloud