Reliable Controls - Canada

About the Customer

Reliable Controls is a Canadian company that designs intelligent building controllers. They market six products to customers around the globe. Following each product update, they run 20 to 24 online training workshops for over 300 participants. In the past, they had to supply computers with the software pre-installed every time. As the business grew, the steep training costs led them to search for a tool that could slash expenses while giving clients a better experience.

How They Found DaDesktop

The manager, Nate, discovered DaDesktop through a Google search. He noticed it was a cloud desktop purpose-built for training. He got in touch with the DaDesktop team, tested the remote training himself, and chose to adopt it as their main training platform.

What They Love About It

Easy for everyone

Both instructors and clients really appreciate using DaDesktop for remote training. There’s no software to install, and no computer expertise needed. The trainer simply creates a virtual classroom and sends a link to the students. Whether someone is in the United States, Brazil, or Africa—or right here in New Zealand—they just click the link and they’re straight into the virtual desktop, ready to get learning.

Great training features

Students can view the trainer’s screen alongside their own at the same time, making it simple to compare and follow along. The trainer can monitor all student screens simultaneously, allowing them to easily oversee and guide everyone. They can also take control of a student’s desktop remotely to lend a hand whenever needed. One user from Europe remarked it feels like “the trainer is sitting right beside us.”

Functions worldwide

The platform scales without hassle and works across the globe. You can launch a training session in any country straight away, or host sessions with people from multiple countries at the same time. You can add or remove attendees at any point, making training more adaptable.

Today, DaDesktop is one of Reliable Controls’ most valued partners.